Technical support

Technical support

FREQUENT QUESTIONS


Do scooters incorporate the battery and charger?

Yes. All our models come with the battery and the corresponding charger.


In case it is damaged, where can it be repaired?

In the event that you have a technical problem, you can send it directly to our facility, if the problem is by default of manufacture and therefore is covered by the warranty, we will collect it by taking care of the postage.


How long does it take to ship?

Once the order has been confirmed if it has been done before 15:00 hours, it is received within 24 hours. In the case, if it is confirmed after 15:00 hours the shipment is made the following morning.


What is the time to contact the technical service?

Monday to Friday, from 8:00 a.m. to 6:00 p.m.


Are optional Led lights included?

Yes, the LED headlights are included in all models, the Booster S2 also incorporates the rear LED.


Is the cruise control function included?

The cruise control is optional, but it comes standard deactivated, since its operation can be very dangerous, since etwow.net we advise against it.


Can the charger be purchased separately?

The charger comes included, but if you wish it is possible to buy it separately.


Which is better, the handle or the bag? And, can both be dragged rolling or only with the case?

It depends on the use you are going to give, to drag rolling we recommend the bag, as it incorporates wheels for it, with the handle could not, but this is very useful for the transport of the e-twow, both to catch with the hand as to hang it on the shoulder.


Can you carry a backpack at the base? Is there an accessory not to carry the backpack in the back?

On the mast incorporates a small hook, which also serves for folding, where you can hang the backpack if it is not too big.


How can I pay for the order?

We have three methods of payment: Paypal, cash on delivery with an additional cost and bank card.


Where can I see the order tracking?

Through a link you will receive at the time of sending.


Where can you find the spare parts?

At etwow.net we have all kinds of spare parts. In any case, you can also send us your e-twow and our technical service will replace the part in question.

 


How do I charge the e-twow battery?

Always make sure to connect the supplied charger first to the electrical outlet and then to the connection that the e-twow incorporates.


Does the Eco model charger fit the Booster model?

No, each model has its own charger.


As for the display, how do you reset the kilometer count?

To reset the kilometers count, you must select with the second button starting at the right, the option "TRIP" and once selected, press that button for a few seconds until the odometer is updated to 0.


Is it possible to modify the ODO?

 
The "ODO" can not be modified since it is the total distance.


Is it advisable to go out with the e-twow when there are rainy conditions?

If rainy conditions occur, extreme caution should be exercised, as it may slip and make driving dangerous. The manual specifies that scooter use is not recommended in humid places or on rainy days.


 
What maintenance should I do to maintain the warranty?

It does not need any special maintenance, just keep in mind that you should never save the discharged battery, as this would shorten its life, and review the screws from time to time to check that there is no screw or nut that could be loosened with the use.

 

How much can the autonomy and speed of the scooter vary?

The autonomies and speeds vary widely in electric vehicles with respect to the weight of the user, terrain orography and other factors. In areas with much slope, both autonomy and speed will be reduced considerably.


How to put the strap on e-twow?

In the area of ​​the hand grip there are 2 small straps of closing, one longer than the other, the long is the one that should be placed closer to the front wheel, you can see in the following link a demonstrative video.


What type of battery does the e-twow include?

The batteries that e-twow mounts are lithium polymer.


What is the approximate battery life of the batteries?

Their useful life is measured in charge cycles, between 1200 and 1500 if given a correct maintenance, these batteries can last between 3 and 5 years, depending on the use.


Is the scooter loaded already?

The e-twow is delivered with the battery at approximately 60% of the load, if we recommend to make a full charge before its first use.


Does the battery have a memory effect?

Our batteries have no memory effect, so it does not need to be fully discharged, in fact, we recommend not to let the battery discharge at 0% to recharge it and it is not necessary to fully charge it, in case it is not spare time.


What advice can you give me as to the charge of the battery?

The most important thing to keep in mind is that you should never save the discharged battery, especially when you are going to be away without using the scooter, in this case it is recommended to charge it at the approximate 70%. But in general and daily use of the scooter is always recommended to have it loaded.


What document does the product warranty certify?

When making the purchase via web, the same document of the order is the one that certifies the guarantee.


What weight does e-twow support by structure?

The e-twow by structure supports a user weight of up to 110 kg.


Do you have to keep the scooter case as a guarantee symbol?

We always recommend storing the box with the inner porexpan protectors within the warranty period, since for transportation, in case you had to send it, it is important that it is very well protected.